TOPS is a powerful web based diagnostic for monitoring site health and performance. TOPS utilizes enhanced software algorithms to determine signal to noise ratios found in loop circuits that effect Speed of Service (SOS) performance metrics giving advance notice of impending failures within the circuit wiring and equipment. In addition TOPS can display histograms charting circuit performance giving a visual representation of the issues that are occurring in the loop circuit.
These tools greatly increase the effectiveness of in-house support departments to troubleshoot and diagnose Techknow equipment performance issues caused by wiring or equipment failures such as vehicle detect boxes that transmit information to Techknow equipment.
These breakthroughs eliminate the need to contact Techknow support for resolution and the delays inherent any time an outside party is contacted for resolution.
TOPS is available as a yearly subscription per location that effectively can, and will pay for itself the first time it is utilized to determine the loop circuit has a defect, and which circuit is involved. This by itself eliminates multiple trips of maintenance personnel to diagnose and troubleshoot the problem on-site. Elimination of just one extraneous maintenance trip at one site can justify the entire franchise expense.
“Be more proactive in tracking events and discovering issues and correcting them before the location is even aware there is a problem. Discover issues with loop circuits, POS data streams and more. “
~ Doug Glenn, Customer Support Manager, Techknow