TOPS - Techknow, LLC

Techknow Operational Software

Techknow Operational Software (TOPS) is a cloud based subscription service developed to improve Help-Desk efficiency by remotely monitoring the health of Techknow systems. TOPS is first in the industry to provide your help-desk with diagnostic tools to maximize functionality and proactively diagnose technical issues. In many cases, the help-desk will be able to resolve issues without dispatching a field technician thus reducing service costs and virtually eliminating repeat service calls.

TOPS is a cloud-based software program designed to:

Proactively detect operational issues
Identify potential vehicle detection issues
Identify problems with drive-thru loops

Notify the store upon loss of POS data
Identify connectivity issues
Send email alerts upon exceeding thresholds